Terms and Conditions
Last updated: July 13, 2026
These Terms and Conditions (“Terms”) govern your access to and use of the website and services operated by Alexander Bernhardt Publishing Co. South Africa (“we,” “us,” or “our”), including the purchase of physical books, e-books, audiobooks, and any other products or content made available through our website (collectively, “Products”). By accessing or using our website, creating an account, or placing an order, you agree to be bound by these Terms. Please read them carefully.
1. Definitions
“Customer,” “you,” or “your” means any person who accesses, uses, or makes a purchase through our website.
“Products” refers to physical books, e-books, audiobooks, and any other products or content offered through our website.
“Digital Content” means e-books, audiobooks, and other content supplied or accessed electronically.
2. Account Registration
Eligibility. You must be at least 18 years old and legally capable of entering into a binding agreement. If you are under 18, you may use the website only with the involvement and consent of a parent or legal guardian.
Account Information. When you create an account, you agree to provide information that is accurate, current, and complete and to update that information when necessary.
Security. You are responsible for safeguarding your account details and password and for all activities conducted through your account. You must notify us promptly if you suspect unauthorised access to or use of your account.
3. Orders & Pricing
Order Acceptance. All orders are subject to acceptance, Product availability, and successful payment. We may refuse or cancel an order where reasonably necessary, including where a Product is unavailable, information or pricing is incorrect, payment cannot be authorised, delivery is not possible, or fraud or unlawful activity is reasonably suspected. Any payment received for a cancelled order will be refunded in accordance with applicable law.
Prices. Prices are displayed in South African rand unless another currency is expressly indicated. Prices will include or exclude value-added tax as stated on the website and may exclude delivery charges, which will be disclosed before you complete your order. We may change prices at any time, but a price change will not affect an order that we have already accepted, except where permitted by law or where an obvious pricing error has occurred.
Confirmation. After you submit an order, you may receive an electronic acknowledgement confirming that we have received it. This acknowledgement does not necessarily mean that the order has been accepted. A binding sale is concluded when we confirm acceptance, dispatch the physical Products, or make the Digital Content available to you, as applicable.
4. Payment
Methods. We accept the payment methods displayed during checkout, which may include credit cards, debit cards, electronic funds transfers, electronic payment services, or other approved payment methods.
Authorization. You authorise us and our payment service providers to process the amount shown at checkout. If payment cannot be authorised or completed, we may suspend or cancel the order.
Taxes. Applicable taxes, duties, fees, and delivery charges will be displayed or communicated where required. You are responsible for any additional taxes, customs duties, or charges that lawfully apply to deliveries outside South Africa.
5. Physical Books
Shipping. Delivery options, charges, estimated delivery periods, and any geographical restrictions will be displayed during checkout or set out in our Shipping & Delivery Terms. Delivery dates are estimates unless we expressly agree otherwise.
Risk of Loss. Responsibility for a physical Product passes to you when the Product is delivered to you or to a person authorised by you to receive it, subject to your rights under the Consumer Protection Act 68 of 2008 and other applicable law.
6. Digital Content (E-books & Audiobooks)
License. Subject to payment and these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable licence to access and use Digital Content for your personal and non-commercial use only. Ownership and intellectual property rights in the Digital Content are not transferred to you.
Delivery. After payment has been confirmed, Digital Content will be made available through a download link, an online account, a third-party platform, or another electronic method described at checkout. You are responsible for ensuring that your device and software meet any stated technical requirements.
Restrictions. Except where permitted by law, you may not copy, reproduce, rent, sell, sublicense, share, distribute, modify, adapt, publicly perform, publicly display, circumvent access controls relating to, or create derivative works from Digital Content. You may not remove copyright, trademark, digital-rights-management, or other proprietary notices.
7. Returns & Refunds
Physical Books. Returns and refunds for physical Products are handled in accordance with our returns policy and your rights under applicable South African law. Where we voluntarily permit a change-of-mind return, the Product must generally be returned within the stated return period, unused and in its original saleable condition. This does not limit any rights you may have in relation to defective, unsafe, unsuitable, damaged, or incorrectly supplied Products.
Digital Content. Due to the nature of Digital Content, a change-of-mind refund may not be available once downloading, streaming, or access has begun, to the extent permitted by law. Nothing in these Terms limits any cancellation, refund, repair, replacement, or other remedy available to you under the Electronic Communications and Transactions Act 25 of 2002, the Consumer Protection Act 68 of 2008, or any other applicable law, including where Digital Content is defective, inaccessible, or materially different from its description.
Procedure. To request a return, cancellation, replacement, or refund, contact Customer Support at info@alexander-bernhardt.co.za with your order number, the reason for your request, and any supporting information reasonably required to assess it.
8. Intellectual Property
All content made available through our website, including text, graphics, branding, logos, images, designs, Digital Content, databases, and software, belongs to Alexander Bernhardt Publishing Co. South Africa or our licensors and is protected by applicable copyright, trademark, and other intellectual-property laws. You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use this content without our prior written permission, except for personal use expressly allowed by these Terms or applicable law.
9. User Conduct
By using our website you agree not to:
- Violate applicable law, these Terms, or the rights of another person.
- Upload, transmit, or distribute malware, harmful code, or unlawful material.
- Attempt to gain unauthorised access to an account, system, server, database, or restricted part of the website.
- Interfere with, damage, overload, disable, or disrupt the website, its security features, or its supporting systems.
10. Disclaimers & Limitation of Liability
Disclaimer of Warranties. We will provide the website and Products with the quality, functionality, and care required by applicable law. Subject to those statutory obligations, the website is provided on an “as available” basis, and we do not guarantee that it will always be uninterrupted, error-free, secure, or compatible with every device or system.
Limitation of Liability. Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited under the Consumer Protection Act 68 of 2008 or any other applicable law. To the fullest extent permitted by law, we will not be liable for indirect, incidental, special, or consequential loss that was not reasonably foreseeable or that results from circumstances beyond our reasonable control. Where our liability may lawfully be limited, our total liability relating to a Product will not exceed the amount you paid for the affected Product.
11. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Alexander Bernhardt Publishing Co. South Africa harmless against losses, liabilities, damages, claims, and reasonable legal costs arising directly from your unlawful use of the website, your infringement of another person’s rights, or your material breach of these Terms. This provision does not require you to indemnify us for loss caused by our own unlawful conduct, negligence, gross negligence, or breach of a statutory duty.
12. Termination
We may restrict, suspend, or terminate your access to the website where we reasonably believe that you have materially breached these Terms, used the website unlawfully or fraudulently, compromised its security, or caused harm to us or another user. Where reasonably possible, we will provide notice and an opportunity to remedy the breach. Termination will not affect rights or obligations that arose before termination, including your applicable consumer rights.
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of the Republic of South Africa. You and Alexander Bernhardt Publishing Co. South Africa submit to the jurisdiction of the courts of South Africa, subject to any right you may have to approach the National Consumer Commission, a provincial consumer authority, an applicable ombud, the Consumer Goods and Services Ombud where appropriate, the National Consumer Tribunal, or another body with lawful jurisdiction. Nothing in these Terms prevents either party from attempting to resolve a dispute informally before instituting formal proceedings.
14. Changes to Terms
We may update these Terms from time to time to reflect changes to our Products, operations, technology, or legal obligations. The revised Terms will be posted with an updated “Last updated” date. Material changes will apply prospectively and will not remove rights that you acquired under an order already accepted, unless required or permitted by law. Continued use of the website after the revised Terms become effective constitutes acceptance of those revised Terms.
15. Contact Us
If you have any questions, complaints, return requests, or other enquiries relating to these Terms, please contact:
Alexander Bernhardt Publishing Co. South Africa
11 Woodlands Close
Pinelands 7405
Cape Town
South Africa
Email: info@alexander-bernhardt.co.za
Website: www.alexander-bernhardt.us
Telephone Contacts:
Cape Town: +27 73 800 3858
Johannesburg: +27 82 570 4051
Durban: +27 82 845 0224
By placing an order or accessing Digital Content, you acknowledge that you have read and understood these Terms and agree to be bound by them, subject to your rights under applicable South African law.